Try Before Buying FAQ

By Christopher Stanley on

How does the Try Before You Buy program work?

We’ll validate your credit card through an authorization. Rest assured we will only charge your card if you decide to keep the item(s). Try the item in the comfort of your own home for 7 days, and only pay for what you keep! We'll only then charge your card.

Was my card charged when I placed the order?

Your card was not charged. We simply authorized your credit card, and we maintain the authorization on your credit until you keep or return the item. We will only charge your card if you keep the item, or if your card is cancelled.

When does the 7 day period begin?

Once your package arrives, the 7 day period will begin. You will have until the end of the 7th day to print a free shipping label and drop off the return package at your local Post Office.

How do you know not to charge my card for the items I’m returning?

When you initiate a return, we know which items you plan on returning and know to expect these items at our warehouse. We provide ample time for your returned items to arrive at our warehouse, where we inspect the items and process your returns.

What is your return policy?

Enjoy trying your clothes on, in the comfort of your own home. All returned items must remain in original, unwashed and undamaged condition.

Can I use the Try Before Buying program for international orders?

No, unfortunately at this time we only offer the Try Before Buying program for customers in the US.

How long do I have to return my Try Before Buying items?

You have until the end of the 7 day period to postmark returns.

What if I decided to keep the items but then want to initiate a return?

No problem! We have a 30 day return policy, so you can return items within this window. 

What payment methods do you accept for Try Before You Buy purchases?

We only accept credit cards at this time. 

How many items can I try before I buy? 

You may try up to 5 items.